kalakar 88 Privacy Policy

1 Introduction and Scope

kalakar 88 places the highest importance on protecting the personal information of its members. This privacy policy explains what information is collected when you use the kalakar 88 website and related services, how that information is processed, and what steps are taken to protect your data.

This policy applies to all kalakar 88 services — website browsing, account registration, deposit and withdrawal processes, gaming activity, and customer support. You should also read our Terms and Conditions, as these two documents complement each other.

By using our services, you consent to the collection and use of information as described in this policy.

2 Information We Collect

2.1 Identity Information

We collect the following information for account registration and identity verification:

• Full name
• Date of birth (for age verification)
• National ID or passport number
• Mobile number
• Email address
• Residential address

2.2 Financial Information

We collect the following for processing transactions:

• bKash, Nagad, or Rocket account number (for deposits and withdrawals)
• Transaction history — details of deposits, withdrawals, and bonuses
• Wallet balance information

2.3 Usage-Related Information

We collect the following to improve your experience and ensure responsible gaming:

• Gaming activity details — which games were played, bet amounts, win and loss history
• Login time and location
• Device type, operating system, and browser information
• IP address
• Session duration and browsing behaviour

2.4 Communication-Related Information

When you contact us via live chat, email, or any other channel, the content of that conversation and the time of contact are retained.

3 How We Collect Information

kalakar 88 collects information in several ways:

• Information you provide directly: Information you submit through account registration, forms, or live chat.
• Automatically collected information: Information collected automatically through cookies, log files, and session data.
• Information from third parties: Information received through payment processors or identity verification services.

4 Purpose of Using Information

Collected information is used for the following purposes:

4.1 Service Delivery

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket)
• Distributing bonuses and rewards
• Providing VIP membership benefits

4.2 Security and Fraud Prevention

• Detecting and preventing suspicious transactions
• Taking action against multiple account creation
• Protecting accounts from unauthorised access

4.3 Responsible Gaming

We analyse gaming activity data to identify potentially problematic gaming behaviour among members and provide support. Read our Responsible Gaming Policy for more details.

4.4 Communication and Support

• Providing customer service — via 24/7 live chat and email
• Sending important account-related notifications
• Sending promotional messages with your consent

4.5 Service Improvement

• Improving the usability of the website and app
• Planning new games and features
• Reviewing the overall user experience

5 Sharing Information with Third Parties

kalakar 88 never sells your personal information or shares it with third parties for advertising purposes. However, information may be shared in a limited way in the following circumstances:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with them.
• Technology service providers: Contracted organisations providing server hosting, database management, or security services — these parties are required to follow kalakar 88's instructions.
• Identity verification services: To confirm identity during the KYC process.
• Legal obligations: When required to comply with a lawful order from a court or law enforcement authority.

When sharing information with any third party, we ensure they also comply with appropriate data protection standards.

6 Cookies and Tracking Technologies

The kalakar 88 website uses cookies and similar tracking technologies. Cookies are small text files that your browser receives from our server and stores on your device.

6.1 Types of Cookies We Use

• Essential cookies: For storing login sessions, security tokens, and form data — the site cannot function properly without these.
• Functional cookies: To remember your language preference, game settings, and other personalised options.
• Analytical cookies: To understand which pages of the site are used most — fully anonymous.

You can disable cookies through your browser settings, though this may limit some features of the site.

7 Data Retention Period

We retain your information only for as long as necessary or legally required:

• Active account data: for as long as the account remains open.
• Transaction records: at least 5 years from the date of the last transaction.
• Identity verification documents: at least 5 years after account closure.
• Communication records: up to 2 years after the issue is resolved.

After the specified period, information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Correction

If there is incorrect or outdated information in your account, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, particularly where there is no legal obligation to retain it, you may request that your information be deleted.

8.4 Right to Opt Out of Marketing

If you do not wish to receive promotional messages, you may opt out at any time.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We provide support in both Bengali and English and aim to respond within 7 business days.

9 Data Security Measures

kalakar 88 uses multiple layers of security technologies and practices to protect your information:

• SSL encryption: All data transfers are encrypted using SSL/TLS technology.
• Database encryption: Sensitive information is also stored in encrypted form in the database.
• Two-factor verification (OTP): OTP verification is required for login and large transactions.
• Access control: Only authorised staff can access the information they need.
• Regular security audits: The system is reviewed regularly to identify and address vulnerabilities.
• Firewall and intrusion prevention: The network is protected by advanced firewall and IPS systems.

10 Protection of Minors

All kalakar 88 services are intended solely for those aged 21 and above. We do not knowingly collect personal information from any minor. Age verification is required at registration, and if an account is found to belong to a minor, it is immediately closed and all associated information is deleted.

Parents and guardians are encouraged to monitor whether their children are using this site and to inform us if they have any concerns.

11 Changes to This Policy

kalakar 88 may change or update this Privacy Policy from time to time. If there are any significant changes, we will notify you by email or through a notice on the site.

If you continue to use the site after any changes, it will be assumed that you have agreed to the updated policy. For this reason, it is a good idea to review this page each time you visit the site.

If you have any questions about this policy or would like to know more about us, please visit our About Us page or contact us directly.

12 Contact

If you have any questions, concerns, or information-related requests about this Privacy Policy, please contact us:

We review all requests as quickly as possible and generally respond within 7 business days. For urgent matters, please use live chat.